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Use this section to measure both traffic volume and answer quality.

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1. Site Summary (/:siteId/statistics)

Main KPIs:
  • total_chats
  • unique_users
  • average_session_duration_seconds
  • total_tokens
  • total_cost_usd
The user table below lets you open chat details by user.

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2. Topic analysis (/:siteId/statistics/topic)

Shows user intent distribution. Metrics:
  • Total topics
  • Most common topic
  • Analyzed sessions
  • Unanalyzed sessions
Action:
  • Analyze Now triggers topic analysis manually.

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3. Sentiment analysis (/:siteId/statistics/sentiment)

Shows tone distribution:
  • Positive/neutral/negative session counts
  • Average sentiment score
  • Analyzed vs unanalyzed sessions

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4. Feedback analysis (/:siteId/statistics/feedback)

Quality-focused metrics:
  • Rated responses
  • Helpful rate
  • Good/Bad counts
  • Feedback rate
  • Confidence bucket distribution
Critical table:
  • recent_bad_examples for low-quality response samples

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5. All Sessions (/:siteId/statistics/all-sessions)

Operational table columns:
  • User
  • Session ID
  • Status
  • Message count
  • Tokens
  • Cost
  • Duration
  • Last activity

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Suggested optimization loop

  1. Detect anomalies in summary KPIs
  2. Narrow causes with topic/sentiment
  3. Validate quality with feedback
  4. Inspect concrete sessions in Chat History
  5. Improve widget settings or knowledge base