Knowledge Base

Document lifecycle, activation strategy, bulk operations, and content quality practices.

Knowledge quality is the strongest driver of chatbot answer quality.

Sections

• Files
• Texts
• QA

Document lifecycle

1. Create/upload
2. Wait for indexing
3. Activate (is_active=true)
4. Monitor quality
5. Update/deactivate as needed

Files tab

Supported formats

• .pdf
• .doc
• .docx
• .txt

Upload methods

• Drag and drop
• File picker

Live limits panel

Shows:

• Document count usage
• Total size usage
• Per-file max size

Common errors

• Per-file size exceeded
• Total size exceeded
• Max document count exceeded

Texts tab

Best for fast operational content:

• Procedures
• Policy updates
• Campaign details

Steps:

1. Set title
2. Write content
3. Save

QA tab

Best for deterministic question-answer pairs:

• FAQ answers
• Delivery/returns/pricing clarity

Steps:

1. Title
2. Question
3. Answer
4. Save

List and statuses

Document table shows:

• Name
• Size
• Status (active / draft)
• Index state (indexed, chunks_count)
• Created date

Bulk actions

For selected items:

• Bulk delete
• Bulk activate
• Bulk deactivate
• Single preview

Preview usage

Use preview to verify:

• Correct document selected
• Correct extracted content
• Correct index state

Content quality standards

• Split long text with headings
• Merge duplicate topics
• Reduce ambiguous wording
• Deactivate stale content